Rolex (Submariner, GMT-Master II, Yacht-Master) 40 - Custom Diamond & Black Onyx Bezel (I)
Please note we are not affiliated with any manufacturer, all watches customised by Cagau will void any existing warranty. We provide 12-months Cagau warranty on all custom-parts as standard.
We offer 4% discount on payments via bank transfer, please select this option at the checkout when placing your order and a member of our team will contact you with our Bank Details.
If you place an order for an item we have in stock, and all funds are cleared, we will endeavour to dispatch your item within 24 hours. This is subject to the watch being purchased with no further alterations and/or complications with the order.
If we do not have the item in stock, the timepiece will be made to order; in most cases this is around 7-10 working days, however please allow up to 30 days depending on the level of customisation. Please contact us if you would like to check the approximate order time, if you are unsure.
Products sold in stock can also be collected from our Dubai office, by appointment only for security reasons. Or we can arrange a personal delivery to you within Dubai or Abu Dhabi. Please contact a member of our sales team at the time of your order to check timescales.
We offer free worldwide tracked delivery on all watches with our chosen courier, FedEx. A list of the countries served by FedEx can be found here at http://www.fedex.com/gb/contact/served-countries.html. If you cannot locate your country on the list on our website, please contact us and we will provide a fixed quotation for the delivery of the product where possible.
Please note: there are certain countries not listed at our checkout due to security issues and restrictions. In this case, please contact us to discuss your location and we will endeavour to find a solution.
Typically all FedEx deliveries take 3-4 working days from dispatch. For International Delivery Destinations, your order may be subject to import duties, taxes, fees or charges applicable to the country where the products are being received - please note these charges are payable in full by the customer, and Cagau have no control over the amount.
Please contact your local customs office for further information before placing your order. Compliance with all applicable laws and regulations of the country for which the products are destined is necessary for a successful delivery; Cagau will not be liable or responsible if you break any such law.
Do you offer hand delivery?
Yes! For our customers based in Dubai or Abu Dhabi we can arrange a hand delivery of your watch purchase. Please contact us to make arrangements.
For other products such as accessories & watch parts - your product will be delivered via a tracked courier service.
Can I collect my watch from Cagau?
Yes, products sold in stock or made to order can be collected from our Dubai office, by appointment only for security reasons. Please contact a member of our sales team at the time of your order.
Which shipping carriers do you use?
We use all FedEx and DHL as our main international, and local courier partners for the UAE.
As part of our commitment to quality and aftercare, Cagau offers 12-months comprehensive warranty on watches, jewellery & parts as standard. Please see details below:
We guarantee that every watch we sell is 100% authentic and that the serial number on each watch has never been altered or modified in any way. Every watch manufacturer imprints a serial number on each of their watches for identification purposes. We guarantee that each watch we sell bears the original manufacturer's serial number, intact and without any alterations.
Custom Watches & Parts (Cagau)
All unworn watches & custom watch parts, such as bezels & dials, purchased from Cagau come with a 12-month warranty from the date of purchase. This will supersede any manufacturer's warranty on bespoke or customised pieces. The warranty covers the mechanical parts of the watch (functions/movement) and the custom diamond setting work.
The warranty does not cover any form of water damage or misuse of the watch in any way. Due to the nature of customisation work – we cannot guarantee watches will be 100% water resistant once alterations, adding or removing parts has occurred.
In the event your watch has been damaged by water, Cagau will offer to repair the watch at your expense if possible.
Custom-Set Watches (Client)
When a client supplies us with an existing watch to be customised by Cagau, we provide 12 months warranty on the diamond setting only. Once diamond setting has been completed it cannot be reversed. Due to the nature of customisation work – we cannot guarantee watches will be 100% water resistant once alterations, adding or removing parts has occurred. Whilst the watch is in our care, we are liable for loss and/or theft.
We offer a fully comprehensive 12-month warranty on all jewellery items, including stock items and bespoke made to order pieces. Our warranty covers everything accept misuse or damage by the client.
If you need more information with regard to our warranty, please Contact Us