As part of our commitment to quality and aftercare, Cagau offers 12-months comprehensive warranty on watches, jewellery & parts as standard. Please see details below:

Disclaimer

We guarantee that every watch we sell is 100% authentic and that the serial number on each watch has never been altered or modified in any way. Every watch manufacturer imprints a serial number on each of their watches for identification purposes. We guarantee that each watch we sell bears the original manufacturer's serial number, intact and without any alterations.

Custom Watches & Parts (Cagau)

All new watches & custom watch parts, such as bezels & dials, purchased from Cagau come with a 12-month warranty from the date of purchase. This will supersede any manufacturer's warranty on bespoke or customised pieces. The warranty covers the mechanical parts of the watch (functions/movement) and the custom diamond setting work.

The warranty does not cover any form of water damage or misuse of the watch in any way. Due to the nature of customisation work – we cannot guarantee watches will be 100% water resistant once alterations, adding or removing parts has occurred.

In the event your watch has been damaged by water, Cagau will offer to repair the watch at your expense if possible.

Custom-Set Watches (Client)

When a client supplies us with an existing watch to be customised by Cagau, we provide 12 months warranty on the diamond setting only. Once diamond setting has been completed it cannot be reversed. Due to the nature of customisation work – we cannot guarantee watches will be 100% water resistant once alterations, adding or removing parts has occurred. Whilst the watch is in our care, we are liable for loss and/or theft.

Jewellery

We offer a fully comprehensive 12-month warranty on all jewellery items, including stock items and bespoke made to order pieces. Our warranty covers everything accept misuse or damage by the client. 

If you need more information with regard to our warranty, please Contact Us