18k White Gold – 3-Row Diamond Eternity Ring – 3.5 ctw

None of our high-jewellery is mass-produced – therefore each piece is handcrafted upon order. Please allow 7-10 working days for the piece to be custom-made to your size and specification. 

For orders within the UAE please allow 1-2 working days for delivery. 

For international orders we offer complimentary worldwide shipping to almost all countries (some exclusions apply) via our trusted courier partner FedEx. Typically all FedEx deliveries take 3-4 working days from dispatch. All items that leave our showroom for shipping are fully insured against loss, theft, and damage during transit – so you can rest assured that your investment will be protected. All of our packages are insured by an independent third-party insurance company.

For international delivery destinations, your order may be subject to import duties, taxes, fees, or charges applicable to the country where the products are being received – please note these charges are payable in full by the customer, and Cagau have no control over the amount. Please contact your local customs office for further information before placing your order. Compliance with all applicable laws and regulations of the country for which the products are destined is necessary for successful delivery; Cagau will not be liable or responsible if you break any such law.

Whether a gift for yourself or someone else, your purchase will come in our  luxury Cagau packaging.

We are incredibly proud of our jewellery creations and the quality of our craftsmanship – we offer a lifetime warranty on all Cagau jewellery pieces from the date of purchase. This warranty assures that our products are free from manufacturing defects and have been fully inspected before they are sold. Should you determine that your product is damaged due to a manufacturing defect, it will be inspected we will repair the product or, if we deem appropriate, replace the product. If we determine that the damage is not caused by a manufacturing defect, then we will notify you of repair services available.

Please note that slight irregularities and variations in craftsmanship, natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.

Cagau jewellery is not resistant to normal wear, activities, or trauma. This is particularly true for rings since hands are regularly subjected to daily use. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. Maintenance, repair, sizing or other service performed by someone other than Cagau will void your warranty.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing.

2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

3. Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

5. Dents, knicks, and scratches are inevitable and are not considered a defect

6. Rings that have been damaged or misshapen as a result of physical activities, such as weightlifting, rock climbing, gardening, DIY etc. This includes cases where damage results in the loss of stones.

We want you to be 100% happy with your purchase, and we therefore accept returns on all Cagau stock jewellery. You will have 14-days from the date you received your product in which to make a return. The item must be returned to us in the same condition as when purchased (on which we have full discretion), and therefore must be unworn & include original packaging and any relevant paperwork. If we did not have the item in-stock, and your product was made-to-order, then a stocking fee of up to 20% can apply should you wish to return your item. We reserve the right to refuse any refund, however, at our own discretion, may refund a proportion of the original purchase price. This is dealt with on a case-by-case basis, where we will exercise fair practice to the very best of our possibility based on the condition of the item being returned. You must be able to produce a receipt or proof-of-purchase in order to return an item. Any authorised refund will be repaid in the same or similar form as originally paid.

Bespoke Jewellery

All bespoke jewellery designs are final sale and cannot be returned. In the unlikely event your jewellery item is delivered faulty or damaged, we will endeavour to repair/replace the product. Please contact us immediately within 7 days providing full details of the fault. As part of our quality control standards, we inspect and test all products before dispatch to ensure they are delivered as described.