We are incredibly proud of our jewellery creations and the quality of our craftsmanship – we offer a lifetime warranty on all Cagau jewellery pieces from the date of purchase. This warranty assures that our products are free from manufacturing defects and have been fully inspected before they are sold. Should you determine that your product is damaged due to a manufacturing defect, it will be inspected we will repair the product or, if we deem appropriate, replace the product. If we determine that the damage is not caused by a manufacturing defect, then we will notify you of repair services available.
Please note that slight irregularities and variations in craftsmanship, natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.
Cagau jewellery is not resistant to normal wear, activities, or trauma. This is particularly true for rings since hands are regularly subjected to daily use. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. Maintenance, repair, sizing or other service performed by someone other than Cagau will void your warranty.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing.
2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
3. Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
5. Dents, knicks, and scratches are inevitable and are not considered a defect
6. Rings that have been damaged or misshapen as a result of physical activities, such as weightlifting, rock climbing, gardening, DIY etc. This includes cases where damage results in the loss of stones.
Reviews
There are no reviews yet.