We guarantee that every watch we sell is 100% authentic and that the serial number on each watch has never been altered or modified in any way. Every watch manufacturer imprints a serial number on each of their watches for identification purposes. We guarantee that each watch we sell bears the original manufacturer’s serial number, intact and without any alterations. We also guarantee that all watches and jewellery we sell are brand new and unused (unless otherwise stated).
While we are NOT an authorised dealer of any of the watch brands that we sell, we do source our watches and directly through authorised dealers and distributors. We thoroughly screen all of our vendors on a regular basis to make sure that they meet the high standards we set for all our business associates.
CUSTOM WATCHES
All custom watches & custom watch parts, such as bezels & dials, purchased from Cagau come with a 2-year warranty from the date of purchase. This will supersede any manufacturer’s warranty on bespoke or customised pieces. The warranty provided by Cagau is equivalent to the manufacturer’s warranty and covers the mechanical parts of the watch (functions/movement), manufacturing defects, and/or any custom diamond setting work.
The warranty does not cover any form of water damage or misuse of the watch in any way. Due to the nature of customisation work – we cannot guarantee watches will be 100% water-resistant once alterations, adding, or removing parts have occurred. The warranty does not cover damages such as scratches, finish crystals, glass, straps – leather, fabric, or rubber, or damage due to wear and tear.
In the event your watch has been damaged by water, Cagau will offer to repair the watch at your expense if possible. All warranty repairs must be handled directly through Cagau. Watches opened or repaired by any other source will void all warranties. Cagau will cover all parts and labor or replace the watch at our discretion within the warranty period.
NON-CUSTOM WATCHES
We sell non-customised watches which are unworn/new and therefore will be sold with the time remaining on the original manufacturer's warranty as well as a comprehensive 2-year Cagau warranty. Unworn means that the watch has been recently purchased brand new and then purchased by us without having been worn or used in any way. Unworn watches have intact protective stickers and seals (where such wear seals are applied by the manufacturer).
In any event, if we sell a pre-owned watch that no longer has a manufacturer’s warranty – then a 2-year comprehensive Cagau warranty will be provided.
CUSTOMISATION
When a client supplies us with an existing watch to be customised by Cagau, we provide a 2-year warranty on the customisation work only. Once the diamond setting has been completed it cannot be reversed. Due to the nature of customisation work – we cannot guarantee that watches will be 100% water-resistant once alterations, adding, or removing parts have occurred. Whilst the watch is in our care, we are liable for loss and/or theft.
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