سانتوس

At Cagau, we guarantee that every watch we sell is 100% authentic. We do not deal in fake, counterfeit, or replica goods of any kind, and we take matters of fraud extremely seriously. Integrity and trust are at the core of our business, and we strive to uphold the highest standards in the luxury watch industry.

Our Authentication Process:
Every watch we sell undergoes a meticulous multi-step authentication process to ensure its authenticity and quality. Upon arrival at our premises, each timepiece is thoroughly inspected in-house by our team of experts and professional watchmakers. This process involves:

• Verifying the serial number and original manufacturer specifications.
• Inspecting the movement, case, dial, and all components for originality.
• Authenticating any original documentation and packaging accompanying the watch.

Only after passing our strict quality control and verification checks is a watch made available for sale.

Our Trusted Network:
We source all our watches exclusively from our network of trusted and authorized dealers globally. This ensures every watch meets our uncompromising standards for authenticity and condition.

Custom Watches:
All of our custom watches are purchased in new/unworn condition before any modifications are made. We customize each piece with expert craftsmanship, using only the highest quality diamonds and gemstones, and ensure they remain fully functional and pristine before delivery.

Our Commitment:
At Cagau, we are committed to providing our clients with genuine, high-quality luxury watches and take every measure to protect our customers from fraud. If you have any concerns or questions regarding the authenticity of a watch purchased from us, please contact us directly at sales@cagau.com

All custom watches and parts purchased from Cagau, including bezels and dials, come with a 2-year warranty from the date of purchase.

Modifying a watch voids the original manufacturer’s warranty. However, Cagau’s 2-year warranty covers:

• Mechanical components (movement and functions)
• Manufacturing defects
• Custom diamond setting work

Exclusions:
The warranty does not cover:

• Water damage (under any circumstances)
• Misuse of the watch
• Cosmetic wear (scratches, crystals, glass, straps)
• General wear and tear

⚠️ Water resistance cannot be guaranteed after modifications due to the nature of customization.

Important:

• All warranty claims must be handled directly through Cagau.
• Third-party repairs will void the warranty.
• If water damage occurs, Cagau may offer repairs at your expense if possible.

We take pride in our craftsmanship and are committed to delivering exceptional quality with every timepiece.

At Cagau, we offer a premium shipping experience to ensure your order reaches you securely and promptly.

In-Store Collection

• You can collect your order from our Dubai showroom, open every day except Sunday.

Domestic (UAE) Deliveries

• We provide next-day hand delivery anywhere in the UAE for all in-stock items.
• If the item is made to order, the estimated customization time will be clearly stated on the specific product page.

International Deliveries

• All international shipments are fully insured against loss, theft, and damage for your peace of mind.
• We ship to over 50 countries worldwide using FedEx International, with a typical delivery time of 3-4 working days.
• Any import duties, taxes, or customs fees are the responsibility of the customer.

High-Value Shipments

• For watches valued over $50,000 USD, we use a specialist white glove service via Brinks or Ferrari Logistics for maximum security.
• Due to the nature of such shipments not being insurable by standard courier services and the risks of transporting high-value items without full protection, we charge up to $2,000 USD for this specialized delivery service.
• This ensures your purchase is handled with the utmost care and security.

For any questions regarding shipping or order tracking, please feel free to contact us at sales@cagau.com

At Cagau, we are committed to exceptional quality and customer satisfaction. All watches undergo thorough inspection and quality control before leaving our premises to ensure they meet our high standards.

We offer a 7-day return policy from the date you receive your watch. Refunds will only be granted if the watch is not as described or has a manufacturing defect/fault.

To initiate a return, you must contact us within 7 days of receiving your item by emailing sales@cagau.com with full details of your order and the reason for the return.

Return Conditions:

• All watches are shipped with a security seal. If this seal has been tampered with or removed, the watch will no longer qualify for a refund.
• The cost of returning the watch, including shipping and insurance, is the customer’s responsibility.
• Any import duties or fees incurred during the return will be deducted from the refund amount.

Made-to-Order Watches:

• If the watch was made to order, a 15% restocking fee will be deducted from the refund.

Refund Processing:

• Refunds will be issued to the original payment method once the returned item has been inspected and confirmed to meet our return criteria.

We are dedicated to providing exceptional service and products of the highest standard. If you have any questions, please contact us directly at sales@cagau.com