Worldwide Shipping

If you place an order for an item we have in stock, and all funds are cleared, we will endeavour to dispatch your item within 24 hours. This is subject to the item being purchased with no further alterations and/or complications with the order.

If we do not have the item in stock, the piece will be made to order. Typically customised watches will take approximately 2-3 weeks and for custom-made jewellery we advise 7-10 working days. If you would like further information about a particular piece, please contact us to discuss.

Typically all FedEx deliveries take 3-4 working days from dispatch. For International Delivery Destinations, your order may be subject to import duties, taxes, fees or charges applicable to the country where the products are being received – please note these charges are payable in full by the customer, and Cagau have no control over the amount. Please contact your local customs office for further information before placing your order. Compliance with all applicable laws and regulations of the country for which the products are destined is necessary for a successful delivery; Cagau will not be liable or responsible if you break any such law.

Yes. All items that leave our showroom for shipping are fully insured against loss, theft and damage during transit – so you can rest assured that your investment will be protected. All of our packaged are insured by an independent third-party insurance company.

In cases whereby the value of a shipment exceeds the limits of the insurance company, we will use a secure armored carrier to get your package to you on time and in immaculate condition. For this additional service, charges will apply and will be provided to you at the time of purchase.

Yes. Products sold in stock can also be collected from our Dubai showroom, by appointment only for security reasons. Or we can arrange a personal delivery to you within Dubai or Abu Dhabi. Please contact a member of our sales team at the time of your order to check timescales.

Please note that due to the nature of our products, all shipments will require a physical signature with ID at the time of delivery. For high-value orders purchased using a credit/debit card – we request you to use the same shipping and billing address. We understand there may be times where the shipping address is different – in this circumstance please call your credit card company and request them to add an ‘Alternative Shipping Address’ to your account. This is a fairly simple routine procedure that shouldn’t take longer than a few minutes. By doing this it adds a level of security to your purchase that isn’t worth overlooking.

Should you require a personal delivery of your item, to ensure the utmost of security – this can of course be arranged. Please contact us to discuss the details and costs involved with such service.


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