You can place your order directly through our website. If the item is in stock, it will be dispatched the next working day. For made-to-order pieces, the dispatch will occur after the customization period, as outlined on the product page.

If you’re looking for a specific model or design that you don’t see listed on our website, feel free to contact us directly. We’ll be happy to provide a quote and discuss creating a custom piece tailored to your requirements.

For inquiries, you can email us at sales@cagau.com or reach out via WhatsApp

Once your order is placed, you will receive an automatic email confirmation to verify that we’ve received your order. Following this, a member of our team will contact you directly to guide you through completing the KYC (Know Your Customer) form, which is required to finalize your order.

The KYC (Know Your Customer) form is a mandatory requirement under UAE government regulations as part of Anti-Money Laundering (AML) laws. These laws require all dealers in precious stones and metals to obtain a completed KYC form from customers to finalize any sale.

This process is a legal obligation and cannot be bypassed. If the KYC form is not completed, we will regrettably need to cancel and refund the order to remain compliant with government regulations.

The KYC form is a simple digital form, and a link to complete it will be provided in your order confirmation email. Completing the form is quick and easy, and our team is available to assist you with any questions or concerns throughout the process.

We appreciate your understanding and cooperation in helping us comply with these important regulations.

Yes, we provide complimentary gift wrapping to make your purchase even more special. Simply select the gift wrapping option when adding your product to the cart, include your personal message, and our team will ensure your order is beautifully wrapped and ready to delight the lucky recipient.

All shipments are fully insured against loss, theft, and damage for your peace of mind.

Yes, you can track your shipment. Once your order has been dispatched, you will receive an email with the tracking details. This will allow you to monitor the progress of your shipment and know when to expect delivery.

Enjoy an exclusive 4% discount when you choose to pay via Bank Transfer or Cryptocurrency at the checkout.

Enter the DISCOUNT CODE: VIP during the checkout process.

The discounted amount will be applied immediately, allowing you to enjoy even greater savings while securely completing your purchase.

For any questions about payment options or the discount, feel free to contact our team at sales@cagau.com.

We offer a variety of secure payment options for your convenience:

1. Credit/Debit Cards
   We accept all major credit and debit cards, ensuring a fast and secure checkout process.
2. Cryptocurrency
   Payments can be made using popular cryptocurrencies, offering a modern and seamless payment alternative.
3. Bank Transfer
   If you choose to pay directly via bank transfer, you'll receive a 4% discount on your order. This discount reflects the savings we pass on to you by avoiding third-party credit card processing fees.

For your convenience, our website displays prices in your local currency based on your IP address. This helps provide a seamless shopping experience by showing approximate costs in the currency you’re familiar with.

However, at checkout, all prices will be shown and charged in AED (United Arab Emirates Dirham), which is our local currency in Dubai. Your bank or payment provider will handle the conversion automatically if you're using a different currency.

This ensures transparency and consistency in our pricing.

Yes, if you purchase from our showroom in Dubai and are visiting on a tourist visa, you are eligible to claim back the VAT on your purchase through the Planet Tax Free system.

We will provide you with the necessary documentation at the time of purchase, which you can present at the airport to process your VAT refund.

At Cagau, we exclusively customize 100% authentic timepieces sourced from prestigious brands such as Rolex, Audemars Piguet, Cartier, and more. Our expert craftsmen use their exceptional skills to enhance these iconic watches, ensuring every modification is meticulously executed while preserving the integrity, precision, and authenticity of the original piece.

Please note that we cannot guarantee the original water resistance of customized watches. Alterations to the metalwork, such as adding or removing parts, may compromise the watch's water resistance. For this reason, we strongly advise against swimming, diving, or submerging a custom-set watch, as there is a risk of water resistance failure, however unlikely.

Yes, as standard, all diamond details are included on the official invoice you receive from us.

For those seeking third-party certification, we are partnered with IDT (International Diamond Testing) to provide an official diamond certificate for an additional fee. This certification includes a detailed breakdown of the diamond weight, cut, color, clarity, and overall grading, ensuring independent verification of the quality of the stones.

With the IDT certification, you also receive an official card featuring a photo of your customized watch, along with all the diamond details documented—offering both authenticity and added value to your timepiece.

To the naked eye or to untrained professionals, it’s hard to distinguish between a factory-set watch and a high-quality custom diamond-set watch. However, under a 10x loupe, differences become apparent. For example, Rolex uses only IF (Internally Flawless) clarity and D to G color diamonds, setting a high standard.

That said, the price difference is significant, allowing you to achieve incredible value with a custom piece—offering stunning craftsmanship and personalization at a fraction of the cost of a factory-set equivalent.

If one of our customized watches is out of stock, it can still be purchased as a ‘made-to-order’ item. This means we will source a brand-new watch, complete the customization process, and have it ready for you within the timeframe specified on the product page.